Cancellation and Refund Policy

Cancelling a Reservation

You can cancel your reservation on the following terms:

• More than 48 hours before the pick-up time: The full amount you paid is refunded.
• 24 to 48 hours before the pick-up time: 50% of the amount you paid is refunded.
• Less than 24 hours before the pick-up time: No refund.
• Not collecting the vehicle without notice (no-show): No refund.

Changing a Reservation

Requests to change the date, time, location or vehicle can be sent to us by phone or e-mail at least 24 hours before the pick-up time. Changes are subject to vehicle availability. If the new reservation costs more, the difference is charged; if it costs less, the difference is refunded.

Refund Process

Approved refunds are made to the card used for payment and in the same currency. Once we have passed the refund to the bank it may take 2 to 14 business days to appear on your card, depending on your bank's processing times. We have no control over this period.

You can send your refund request, together with your reservation number, to [email protected] or by calling +905061960626.

Cancellations by Us

If the reserved vehicle cannot be provided because of an unexpected technical fault, an accident or force majeure, an equivalent or higher-segment vehicle is offered first at no extra charge. If no suitable vehicle can be provided, the full amount you paid is refunded without deduction.

Early Return

If the vehicle is returned before the end of the rental period, no refund is made for the unused days.

Security Deposit

The security deposit blocked on your credit card at pick-up is released after the vehicle has been returned undamaged and in accordance with the agreement. Depending on your bank, lifting the block may take a few business days.

Governing text

This English text is provided for convenience. In the event of any inconsistency, the Turkish version of this policy prevails.